The retainer option is only for clients that are committed to keeping a positive retainer balance at all times. Our recommendation is a retainer of 1 month of work. It is the client’s responsibility to make sure their retainer is always in the positive and never runs out. Should your retainer run out, we will no longer offer this option to you. If you cannot make this commitment, we ask that you please use the credit card option instead.
All retainers are refundable for any money you don’t use.
Per our agreement, you are responsible for all PayPal/conversion fees.
The FreeeUp PayPal account is Accounting@FreeeUp.com.
PayPal Mass Payment
To save money on PayPal fees, we recommend signing up for PayPal’s mass payment option. Click the following link: https://www.paypal.com/webapps/mpp/mass-payments
Backup Credit Card
We encourage you to add a backup credit card to your account so we don’t have to pause work if your retainer runs out. To add a backup credit card, click here. Please use the email address associated with your FreeeUp account.
If we charge your backup credit card and you would rather pay via PayPal, let us know and we will refund your credit card.
Please refer to your client agreement for any other billing questions or contact Accounting@FreeeUp.com with any questions. You can also contact us on Skype at username: FreeeUp.com