A Common Misconception of Managing Remote Workers
Have you ever hired a remote worker, set up them to perform their task, then stopped communicating with them?
You probably ended up with a poor online hiring experience where frustration kicked in because the worker was not fully completing the task that you had assigned to them.
It’s a common misconception in managing remote workers that there is less need to actively manage once the individual has been taught their initial task. I’m not sure why, but managers feel a disconnect when their worker is remote and they aren’t able to see them every day.
Rightfully so! It’s definitely more difficult to develop a relationship with a worker that is hundreds of miles away from your office and who you only talk to through chat. But that doesn’t mean that all is lost!
There Is Still Hope
At FreeeUp, we’ve been going through this unique method of management for the past 4 years. We’ve learned from our mistakes and we’ve generated a list of secrets that can help you effectively manage your remote workers.
Give them a read and let us know what other tips you have picked up along the way in the comments section. We’ll keep the article updated as we get feedback from the community.
5 Secrets of Managing Remote Workers
Secret #1: Tell Them About You
Developing a relationship with someone new takes time and effort. When you first meet someone, you ask them a slue of questions about their home, their family, their hobbies, their work, their motivations, and much much more. Over time, you begin to develop an understanding of that person and you feel more comfortable asking questions, raising concerns, and working through problems together.
Similar to any other relationship, you need to take the time to get to know the remote workers that you are hiring for your company. It doesn’t have to be hour long conversations either. Simply make it a habit to spend 20-30 minutes when you first hire a new remote worker to share stories and gain a deeper understanding of each other.
The more interest that you show and the more that your remote work knows about you and the company, the harder they are going to work to achieve their goals.
Secret #2: Set Clear Expectations
Remember that remote workers tend to work with tens of different clients throughout one calendar year. Because of the large variety of clients, there is no standard of what is expected of them when working with new clients.
Unfortunately, they cannot read your mind either.
The second secret to effectively managing remote workers is to set clear expectations from the very beginning. These expectations are for communication, emergency situations, schedule, working hours, and goal setting.
Tell the remote worker the hours that you are at the computer and the best way to reach you. Share times that they should not try to reach you as well.
It often happens that remote workers have issues with electricity or Internet because of natural occurrences. In these situations, communicate what you expect them to do.
Set a schedule with each remote worker that works for both of you. By clearly communicating expectations of schedule, you can always know when your worker is on performing their given task.
Give the remote worker clear guidelines on how many hours they should be working each day on your work. You don’t want to get into a situation where you are paying too much for your workers. Create a budget and stick to it.
Similar to in-house employees, remote workers thrive off goals. If you have a task that is repetitive such as fulfilling orders, give your remote worker a realistic number of orders to complete each hour. This is one way to hold remote workers accountable and motivate them.
Secret #3: Create Required Daily and Weekly Updates
In order to hold your remote workers responsible for their work and to keep regular channels of communication, we recommend creating daily and weekly reports that come from your workers.
At the beginning of every shift, Skype me to say that you will be starting. At the end of your shift, please Skype me a breakdown of what you accomplished and where you struggled, if you did.
At the end of each week, please send me an email summarizing your work for the week. This email should highlight if you met your goal and what your plan is for the next week.
By setting up these daily check ins, you always know what your remote worker is doing and you can provide feedback where it is needed.
Secret #4: Hold Biweekly or Monthly Meetings
As I said before, remote workers are motivated by being a part of the team. We recommend holding 1-2 meetings per month with all of your remote workers to provide company updates, highlight anyone’s exceptional work, and welcome any new remote workers to the team.
Group meetings inspire remote workers to feel a part of something bigger than their set of tasks. As with any employee, that feeling of being a part of the team and contributing to the big picture motivates them to work harder and stay focused on their tasks.
Secret #5: Give Remote Workers the Opportunity to Grow
Find ways to motivate remote workers by showing them how they can take on new responsibilities and improve their role on the team. This can be as simple as monthly evaluations, goals that must be reached for promotions, and communication of opportunities to take on additional tasks.
Remote workers are highly skilled at their given expertise, but most also yearn to learn and contribute in other ways. If you can place your remote workers in a position where they can grow, it will only benefit your company and raise the bar for remote workers that you hire in the future.
The Art of Managing Remote Workers
Be present and maintain structure.
If you follow these 5 techniques and uphold them with your team of remote workers, you are going to find success in having remote workers a part of your growing company.
Let us know if you need help with any of your remote management strategies…we’re always more than happy to help. Simply leave a comment. We respond to all comments within a timely manner with helpful responses and advice.
Connor Gillivan is a serial eCommerce entrepreneur and an expert in online hiring, eCommerce, and bootstrapping businesses. With his first eCommerce business, he sold over $20 million worth of product and built a team of over 60 employees. He is now the co-founder Chief Marketing Officer of FreeeUp, the hands-on hiring marketplace connecting hundreds of online business owners with reliable, pre-vetted remote workers. He is an avid writer on his own site, ConnorGillivan.com, and his business advice can be found in top publications such as WebRetailer.com. He currently lives in Orlando, Florida.