The top 1% of online freelancer applicants
Strong English, experienced, pre-vetted, communicative
Workers on the FreeeUp marketplace represent the top 1% of online freelancers in eCommerce, digital marketing, web development, and virtual assistance who have applied to offer services through FreeeUp. Before entering the network, all freelancers are put through a unique 4 step interview and testing process.
Workers on the marketplace have years of experience, strong English skills, advanced expertise, and efficient communication methods.
The FreeeUp Marketplace Interview Process
01 : Worker Application
Resume, portfolio, short answers, Internet speed test, typing test
All freelancers must submit a worker application to join the FreeeUp marketplace. Each application gathers information about the applicant's work history, skill sets, Internet speed reliability, past projects, and typing speed. Once submitted, the marketplace reviews and makes a decision based off of strict marketplace standards if they will be given a first interview.
02 : Interview for Skills Expertise
Review work experiences, skill specific scenarios from expert, review portfolio
The marketplace discusses the applicant's work history pinpointing the skill sets they have experience in. Applicants are asked specific questions about their skills and are placed in real life scenarios to see how advanced their knowledge is. Only the top freelancers who can exemplify their absolute expertise make it through to the second segment of the interview.
03 : Interview for the Right Attitude
Screen for problem solving, communication, and work ethic
Applicants are vetted to make sure that workers on the FreeeUp marketplace are dedicated, ambitious, and hard-working professionals. Applicants are asked about how they solve problems, work with clients, and uphold strong communication. All three are taken seriously so that clients have as positive an experience as possible.
04 : Marketplace Communication Guidelines
Must prove understanding: time off, emergencies, daily updates, using software, communication methods
The final step is introducing applicants to 15+ pages of Marketplace Communication Guidelines. Each applicant is required to read the guidelines and prove they understand the marketplace's policies and best practices for working and communicating with clients. The guidelines cover best practices on time off, vacation, emergencies, marketplace specific policies, how to use the software, daily updates, and much more.
05 : All Freelancers Held to High Standards
Regular reminders of FreeeUp Marketplace policies and best practices.
Each accepted applicant is encouraged to follow FreeeUp best practices as they accept their first clients to ensure that all workers within the FreeeUp network are providing an exceptional service to their clients. Workers that are not following the marketplace policies will be re-evaluated and potentially removed from the network.
Companies Hiring with FreeeUp
What to Expect from Workers on the FreeeUp Marketplace
First Come, First Serve
Availability varies unless locked into scheduled hours
You will be introduced to the best freelancer in the network at the time you submit Worker Request. Availability may vary over time due to other client requests. Once you book a worker for, let's say 5 hours, they will be dedicated to you for those hours, but they'll still be looking to fill their other available time.
Am I allowed to reserve a specific worker that I like?
The only way to reserve a worker is by booking them for a set number of hours to work with you. In fairness to the worker's time, you cannot withhold worker hours from other clients if they are in demand and you are not yet ready to hire. With that said, the marketplace does its very best to keep workers with clients who love them.
3 Levels of Workers
Low Level Workers
Quick learning, some onboarding required, day to day operations
> Doers and followers.
> Non-US workers with skill set experience.
> Perfect for clients with systems and processes in place and seeking worker to handle daily operations.
> Some level of onboarding recommended.
Mid Level Workers
Advanced experience, specialization
> Specialized performers.
> Example: Mid level worker is experienced at listing on Amazon, but may not be able to run the entire account.
> Higher level of experience and do not require onboarding in skill set.
High level consultants, research, planning, execution
> Highest level of talent.
> First 1 to 2 hours billed are for discovery phase and creating a proposed action plan.
> When game plan approved, expert begins to take action.
> Act as a project manager to build team of low and mid level workers.
2 Options for Hiring Workers
Follows specific hours, no minimums, locked in for assigned hours
> Follows a set number of hours.
> No minimums or maximums for this option.
> Worker is dedicated to the project during the hours agreed upon.
> If worker shows up for shifts and gets no work, they may seek other clients.
Start right away, get projects done quickly
> First come, first serve.
> Workers available quickly for projects.
> Workers cannot be on call at all times, but you can hire multiple workers so you have options.
> Example: You hire a Shopify developer to build your store. They finish the project. You need them 3 weeks later to make an upgrade. If you have 3 workers on your account, you can find one that is available!
All Workers Ask for Approval of Hours
Workers only bill hours when you have approved them
If there needs to be an increase in the hours billed, workers will ask for approval and only move forward once you've agreed.
What happens if a worker bills hours without my approval?
Before any work is completed, workers should provide estimates in writing. You are not responsible for any hours billed that you did not approve. Clients are protected so you don't receive invoices for hours you did not approve.
You should always speak with the worker first if you have any issues. If you are unable to solve it with them, you can contact Accounting@FreeeUp.com.
Listen to Happy Clients
Ben Cummings, Founder of eCommerce Fast Track Coaching
Damien Coughlan, Owner of DamienCoughlan.com
"I have had a great experience using FreeeUp. They are able to fill the gaps in our business while we are growing and don't need full time staff. The owner Nate is always available to discuss new requirements and needs. Look forward to using this service more as we expand."
Jay Morris, FreeeUp Client
"I've worked with several of the freelancers on FreeeUp and am very impressed. I was never able to get consistent web development and analytics service by hiring on my own, and was always worried I was hiring someone I couldn't trust. Nathan and his team are customer oriented and have delivered freelancers that go above and beyond. Thanks guys!"
Carey Gjokaj, FreeeUp Client