Is your business in need of a powerhouse remote team which understands communication? If you’re seeing more success and becoming busier in your day to day operations, it may be time to start thinking about how you should expand your business by adding a couple of online remote workers.
This is a series we’re doing which will help you in the process of everything you need to know about your remote workers. If you haven’t already, you need to take a look at Hack #1 – consistent motivation, and bookmark that article along with the rest of the series to get yourself caught up.
For you who have been updated already, we are going to dive deep into the process of communication and why it’s imperative for your remote worker to be encouraged to maintain their dialogue skills among themselves. Here are some of the best ways to build your team in the communication arena.
The best time to ensure your new remote worker will have the qualities for communication is in the onboarding processes. Your business thrives and fails because of the way you brand this quality in your workers.
A lot of business owners drop the ball because they are too busy to stand in there with the new worker and share their principles and what they want to see from them in the company. We only know these failures after the fact. You don’t get a second chance to make a first impression when it comes to making communication concrete in the mind of the remote employee.
After you have chosen your worker, set up a meeting with them so you can talk to them about your company’s communication processes. Allow them to get comfortable with the way your new team communicates and make sure you are there if they need any help in the setup process.
Setting up communication channels should be the very first thing your new worker does. You need to make sure they understand this, whether you give an instructional handout or PDF, or you tell them during a call or in person. Make sure they know that step one is to set up communication accounts where your team handles its main communications.
Most business owners and their teams use multiple communication channels. The most popular one is Skype because it can handle a lot of the day to day operational dialogue and most people already have a Skype account ready to go.
However, have you thought about other communication channels to switch to in case one goes down for the day?
Make sure all of your remote workers can get in touch with whoever they need to talk to when they need to talk to them. Maybe there’s a power outage? Or what happens when the internet goes down in the worker’s home? Skype doesn’t work on the desktop then!
The setup ensures your team has all of their viable communication channels like WhatsApp, Viber, personal phone numbers, back up emails, Skype, etc. Even when a power outage occurs, if they have their mobile phone handy, they will still be able to communicate and let you or their project manager know what’s going on.
Their setup also determines what your research says about you. Don’t just rely on one form of communication, but many. Have you thought about any other platforms you can communicate on with your team yet? If not, make sure you do the required research because it can be helpful.
Consistency in Communication
Talk to your team members. Get them used to talking to you. Get them used to expressing their opinions and voicing their concerns. Communication isn’t just about pinging someone when they’re going to be late for the next meeting. Communication is when the entire team works together like the engine of a train pulling a long load.
Sometimes new hires will be shy or quiet when they come on board. Don’t allow this to continue because they will form a rut and simply do their work – which can be a good thing. However, if they see a problem in something six months later, they may not speak up and tell you.
Consistency is so important in communication, and as the leader, you will always be challenged with reminding the team to consider being more communicative with each other. Remember your role as the leader of your company and to lead by example.
A leader is one who knows the way, goes the way, and shows the way. ~ John C. Maxwell
Constructive criticism is also a good team building exercise to apply with your team. Not only promote this but teach your team members how to apply constructive criticism with empathy and care. The main goal for communication is to make sure everyone is on the same page and thinking along the same lines.
Your team is the heart and soul of your company. Make sure you instill all of the characteristics in them needed for each of your team members to understand and be comfortable with each other and the projects they’re working on. Your perfect team is out there and waiting to show you what they can do.
Wade Harman is a content writing wizard with an M.A. in Cognitive Psychology. He shares social media psychology and other marketing tips online related to cognitive trigger response. He loves to fish and read comic books for fun, to get the creative juices flowing.